News

January 31, 2024

The Role of AI In Customer Service Email Management

Customer service is an indispensable part of any modern business. However, meeting these standards can be challenging as consumer expectations continue to rise. Customers today seek […]
January 23, 2024

Challenges & Opportunities In GenAI Knowledge Base Operation

From tech enterprises to startups, the competition around AI adoption has spread throughout the entire business landscape in the pursuit of its top-line benefits. Naturally, no […]
January 18, 2024

How Omnichannel Messaging Transforms Customer Engagement

November 20, 2023

Enhancing Customer Self-Service Success through Tailored Knowledge Base Integration: Revolutionary Partnership with Innovax Systems

May 2, 2023

Innovax Systems Launches Revolutionary OpsCentral GenAI Knowledge Base Feature

April 5, 2023

Summarize Conversations with OpsCentral – OpenAI ChatGPT integration

March 9, 2023

Whisper by OpenAI Now Available on OpsCentral Contact Centre Platform for Automatic Speech Recognition (ASR)

March 2, 2023

OpsCentral Launches New Ticketing Module to Streamline Operations

February 23, 2023

OpsCentral Launches New Singpass Authentication for Cloud Contact Centre Solution