[Singapore, 15 Nov. 23] – A leading manufacturer headquartered in Taiwan has forged a groundbreaking partnership with Innovax Systems, an AI technology provider, to elevate customer service standards within the agricultural sector. This collaboration introduces OpsCentral GenAI Knowledge Base (GenAI KB), a bespoke solution designed to revolutionize customer interactions and address pressing challenges faced by local farmers.
Amidst the rapid growth of businesses and organizations, effective customer self-service strategies have become indispensable. Recognizing the need to delight an expanding customer base while managing operational complexities, the manufacturer has joined forces with Innovax Systems. Together, they aim to handle escalating customer inquiries, maintain quality standards, and overcome operational hurdles by leveraging AI-powered technology.
The integration of OpsCentral GenAI technology marks a transformative phase in Taiwan's agricultural customer support. Customized for the manufacturer's state-owned agricultural clientele, this innovative knowledge base equips farmers with crucial information for crop management practices. OpsCentral GenAI KB empowers local farmers to tackle issues such as pests, weather-related adversities, and soil degradation affecting crop production.
"OpsCentral GenAI KB empowers farmers to submit visual materials for accurate identification and receive actionable insights, transforming their approach to agricultural challenges," stated Alex Koh, Chief Technology Officer & Director, Innovax Systems.
This platform facilitates significant advancements in agricultural practices by providing actionable data, thereby reducing customer inquiries through a purpose-built knowledge base. Innovax Systems' innovative approach has garnered success, marking a paradigm shift in agricultural management practices.
The collaboration with Innovax Systems signifies a significant leap in enhancing customer self-service success through tailored knowledge base integration. As customer service landscapes evolve, this partnership stands as a beacon of innovation within the agricultural sector.
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Client Manager, Innovax Systems
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[About the Manufacturer: Headquarter in Taiwan, the prominent manufacturer has extensive involvement in various public sectors.]
[About Innovax Systems: Established in 1998, Innovax Systems stands as a prominent provider in the realm of systems development and the integration of comprehensive end-to-end contact centre solutions and web-based applications, including specialisation on AI technology.
Our expertise extends to encompass contact centre-related consultancy, development, implementation and operational services tailored for both multinational corporations and small to medium-sized enterprises spanning diverse industries across the Asia-Pacific region.
Our esteemed clientele spans a wide spectrum of industries, encompassing business-to-consumer and business-to-business enterprises, with applications ranging from customer service and reservations to sales and government services.
Innovax boasts dedicated development and support teams situated in Singapore and Malaysia, specializing in the creation and maintenance of our proprietary contact centre solution, OpsCentral. Additionally, we collaborate closely with our esteemed partners in Malaysia and Taiwan to promote and provide support for our solutions within the region.]