Simultaneously engage with multiple customers via their preferred Messaging app, be they WhatsApp, Facebook Messenger, Line and Wechat
OpsCentral Social Media allows businesses to have multiple engagements with their customers simultaneously, via their preferred Messaging app platforms, including WhatsApp, Facebook Messenger, Line and WeChat. Its Integrated interface enables agents to respond to customers communication across multiple channels – app messaging, email and call in one queue.
- Encrypted Chat Session & History
- Smart Routing Capabilities
- Deep Data Analysis
- Machine Learning and Intelligent Bots
OpsCentral Social Media uses the same role-based analytic and reporting, supervisors enable to manage agent and work performance based on contact centre metrics.