OpsCentral Messaging

Simultaneously engage with multiple customers via their preferred Messaging app, be they WhatsApp, Facebook Messenger, Line and Wechat

OpsCentral Messaging allows businesses to have multiple engagements with their customers simultaneously, via their preferred Messaging app platforms, including WhatsApp, Facebook Messenger, Line and WeChat. Its Integrated interface enables agents to respond to customers communication across multiple channels – app messaging, email and call in one queue.

  • Encrypted Chat Session
  • Smart Routing Capabilities
  • Deep Data Analysis
  • Downloadable Reports
  • Recorded Chat History

OpsCentral Messaging uses the same role-based analytic and reporting, supervisors enable to manage agent and work performance based on contact centre metrics.

OpsCentral Messaging has recently included one of the most popular cross-platform app messaging service WhatsApp, allowing CSR agents to service their customers via WhatsApp chat, increasing productivity and customer satisfaction.

OpsCentral Messaging Features