News

March 5, 2024

Why Businesses Need Omnichannel Messaging Strategies In 2024

As the popularity of messaging apps continues to skyrocket, it also increasingly influences people’s preferences when it comes to interacting with their favorite brands. Thus, it […]
February 28, 2024

Generative AI Knowledge Base Transforms Into Chatbot Hub

The modern customer now holds high expectations for any business they engage with. Whether making a purchase or seeking assistance with a concern, most customers seek […]
February 20, 2024

Debunking Common Myths About Generative AI in Business

The advent of ChatGPT and other generative AI (GenAI) models in recent years has had many businesses racing to apply the technology to their business, from […]
February 13, 2024

4 Tips For Optimizing Your AI Cloud Call Centre Operations

Contact centres are among the many environments that foster innovation. From chatbot support to custom software, modern call centre makes use of all kinds of technology […]
February 6, 2024

Must-Have Features Of Cloud-Based Call Centre Solutions

As new technologies and practices transform the modern business landscape, keeping up with the times is more important than ever to stay on equal footing with […]
January 31, 2024

The Role of AI In Customer Service Email Management

Customer service is an indispensable part of any modern business. However, meeting these standards can be challenging as consumer expectations continue to rise. Customers today seek […]
January 23, 2024

Challenges & Opportunities In GenAI Knowledge Base Operation

From tech enterprises to startups, the competition around AI adoption has spread throughout the entire business landscape in the pursuit of its top-line benefits. Naturally, no […]
January 18, 2024

How Omnichannel Messaging Transforms Customer Engagement

May 2, 2023

Innovax Systems Launches Revolutionary OpsCentral GenAI Knowledge Base Feature