Innovax Systems, a leading provider of contact centre solutions, has announced the launch of its latest feature, GenAI Summarize. The new feature is powered by OpenAI ChatGPT, arguably the best large language model available today, enabling users to quickly and easily summarize lengthy transcribed voice and chat conversations into a 100-word summary.
GenAI Summarize is designed to save time and increase efficiency for contact centre agents and managers who need to review and analyse large volumes of customer interactions. This feature accurately summarize conversations in real-time, reducing the need for manual transcription and analysis.
"We are excited to bring this innovative new feature to our customers through this integration with OpenAI" said Alex Koh, CTO of Innovax Systems. "With GenAI Summarize, our customers can quickly and easily review and analyse customer interactions, gaining valuable insights into customer sentiment and behaviour."
OpsCentral has a long history of providing contact centre solutions that are designed to improve customer service and increase efficiency. The company's focus on innovation and technology has helped it to become a leader in the industry.
GenAI Summarize is now available to all OpsCentral customers. To learn more about the new feature and how it can benefit your contact centre, please visit the OpsCentral website or contact their sales team.
About Innovax Systems
Developer of OpsCentral, Innovax Systems is a leading provider of omni-channel A.I. cloud contact centre solutions, offering a wide range of services designed to help companies improve their customer experience. With a focus on innovation and cutting-edge technology, Innovax Systems is committed to providing its customers with the latest and most advanced contact centre solutions available today.
OpenAI is a research organization consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company is dedicated to advancing artificial intelligence in a safe and beneficial manner. OpenAI's language models, including ChatGPT, are some of the largest and most advanced models available today.