April 11, 2024

Key Components Of A Successful Omnichannel Email Marketing Plan

When it comes to digital marketing, email remains a powerful tool for businesses to connect with their audience. However, with the rise of omnichannel marketing, the […]
April 3, 2024

Enhancing Customer Engagement With Webchat & Webcall Solutions

Customer engagement stands out as a critical factor in determining the success of any enterprise. In an era where consumers demand instant solutions and personalized interactions, […]
March 26, 2024

The Impact Of Social Media On Omnichannel Messaging Strategies

Social media has emerged as a powerful force shaping the way businesses interact with their customers. Concurrently, omnichannel messaging strategies have gained prominence as companies seek […]
March 19, 2024

Exploring The Future Of Call Centre Solutions With GenAI

The call centre industry has undergone significant transformations in recent years, particularly in the dynamic landscape of customer service. The integration of cutting-edge technologies has played […]
March 5, 2024

Why Businesses Need Omnichannel Messaging Strategies In 2024

As the popularity of messaging apps continues to skyrocket, it also increasingly influences people’s preferences when it comes to interacting with their favorite brands. Thus, it […]
February 28, 2024

Generative AI Knowledge Base Transforms Into Chatbot Hub

The modern customer now holds high expectations for any business they engage with. Whether making a purchase or seeking assistance with a concern, most customers seek […]
February 20, 2024

Debunking Common Myths About Generative AI in Business

The advent of ChatGPT and other generative AI (GenAI) models in recent years has had many businesses racing to apply the technology to their business, from […]
February 13, 2024

4 Tips For Optimizing Your AI Cloud Call Centre Operations

Contact centres are among the many environments that foster innovation. From chatbot support to custom software, modern call centre makes use of all kinds of technology […]
February 6, 2024

Must-Have Features Of Cloud-Based Call Centre Solutions

As new technologies and practices transform the modern business landscape, keeping up with the times is more important than ever to stay on equal footing with […]
January 31, 2024

The Role of AI In Customer Service Email Management

Customer service is an indispensable part of any modern business. However, meeting these standards can be challenging as consumer expectations continue to rise. Customers today seek […]
January 23, 2024

Challenges & Opportunities In GenAI Knowledge Base Operation

From tech enterprises to startups, the competition around AI adoption has spread throughout the entire business landscape in the pursuit of its top-line benefits. Naturally, no […]
January 18, 2024

How Omnichannel Messaging Transforms Customer Engagement

November 20, 2023

Enhancing Customer Self-Service Success through Tailored Knowledge Base Integration: Revolutionary Partnership with Innovax Systems

May 2, 2023

Innovax Systems Launches Revolutionary OpsCentral GenAI Knowledge Base Feature

April 5, 2023

Summarize Conversations with OpsCentral – OpenAI ChatGPT integration

March 9, 2023

Whisper by OpenAI Now Available on OpsCentral Contact Centre Platform for Automatic Speech Recognition (ASR)

March 2, 2023

OpsCentral Launches New Ticketing Module to Streamline Operations

February 23, 2023

OpsCentral Launches New Singpass Authentication for Cloud Contact Centre Solution

January 11, 2023

Data Protection Trustmark (DPTM) Certification

February 16, 2022

Innovax Systems Implements Enterprise Singapore Funded Project Incorporating Artificial Intelligence In Outsourced Contact Centre

June 8, 2021

Thinking Ahead On Our Urban and Industrial Futures

January 4, 2021

Innovax Systems Awarded The Singapore Quality Class Service Niche Award

November 12, 2020

Singapore Examinations and Assessment Board Takes its Contact Centre to the Cloud with OpsCentral

November 2, 2020

Innovax Systems awarded the Singapore SME 500 Award 2020 – 2021!

June 14, 2019

Innovax Systems is now ISO 27001:2013 certified!

Innovax Systems, developer of the leading contact centre solution OpsCentral, is pleased to announce today that it has achieved ISO 27001:2013 certification (with UKAS accreditation), the […]
February 19, 2019

Launch of Facebook Messenger in OpsCentral Messaging (OpsCentral Version 5)

Innovax Systems is proud to announce the launch of Facebook Messenger in OpsCentral Messaging today. Over the years, OpsCentral – a cloud-based smart contact centre solution […]
May 21, 2018

End of life of OpsCentral-On-Demand Version 4.0 (OCOD4)

We would like to thank you for your past support over the years for OpsCentral-On-Demand Version 4.0 (OCOD4) This announcement applies to all software releases. Customers […]
May 15, 2018

Launch of WhatsApp in OpsCentral Messaging (OpsCentral Version 5)

Innovax Systems is proud to announce the launch of OpsCentral-On-Demand Version 5.0 (OCOD5) today. Over the years, OpsCentral-On-Demand – a cloud-based contact centre solution that includes […]
March 19, 2018

Innovax Systems marks 10 years of support for Contact Centre Association of Singapore

Innovax Systems is pleased to announce a renewal of sponsorship for the Contact Centre Association of Singapore (CCAS). This year marks the tenth year the company […]
May 9, 2017

Innovax Systems awarded the prestigious Singapore Quality Class

Innovax Systems is pleased to announce that it has met the requirements for the Singapore Quality Class (SQC) for Business Excellence and has been awarded the […]
August 28, 2014

Innovax Systems receives 2014 INTERNET TELEPHONY Excellence Award

OpsCentral-On-Demand is the company’s state-of-the-art contact centre solution on the cloud. Based on a hosted, subscription-based model consisting of IVR, CTI, Call Management, Monitoring, Recording and […]
August 16, 2011

BCM Certified

Innovax Systems is proud to announce the completion of Business Continuity Management (BCM) programme and is now officially BCM certified. BCM is a holistic management process […]
March 18, 2011

Verizon’s 2010 Supplier Recognition Awards Finalist

Innovax Systems is proud to announce that it has been nominated as a finalist of Verizon’s 2010 Supplier Recognition Awards, acknowledging outstanding efforts and achievements during […]
March 14, 2011

Technology Partner and Sponsor for Contact Centre Association of Singapore (CCAS)

Innovax Systems is proud to announce that it has been selected as the technology partner and sponsor to the Contact Centre Association of Singapore (CCAS). In […]
November 1, 2010

Innovax Systems launches FlexiSMS, a two-way enterprise SMS portal

Innovax Systems is proud to announce the launch of FlexiSMS portal on 1 November 2010. The new enterprise SMS portal empowers marketers and businesses to exploit […]
August 14, 2009

Verizon Business Upgrades to OpsCentral V4.0 Contact Centre Suite

Innovax Systems is pleased to announce that Verizon Business has upgraded their current contact center suite to the OpsCentral Contact Centre Suite V4.0. OpsCentral 4.0 is […]
March 5, 2009

Innovax Systems Implements OpsCentral Suite in PacNet Global 147-seat Call Centre

As a leading technology provider in the contact centre industry, Innovax Systems is pleased to announce the acquisition of PacNet Global as our latest customer and […]
March 11, 2008

NCS Group Partners Saudi Arabia General Investment Authority’s Economic Cities Agency to Design a World Class Smart Services Centre

The Centre will serve as a one-stop centre to deliver new standards of Government and Municipal Services for users and investors Singapore & Saudi Arabia, 11th […]
July 9, 2007

Innovax Systems Launches OpsCentral® On Demand

Innovax Systems is proud to announce the launch of OpsCentral On Demand. OpsCentral On Demand is a hosted version of its award winning contact centre suite […]
September 8, 2004

Innovax Systems Announce The Formation of Prison Call Centre Joint Venture

Innovax Systems, a leading call centre technology solutions provider in Singapore is pleased to announce the formation of a joint venture with Industrial & Services Co-operative […]
October 13, 2003

Innovax Systems Awarded with ISO 9001:2000

Innovax Systems is proud to announce that it has been awarded with ISO 9001:2000 certification by Certification International for the scope of activities: Sale, design, development, […]
March 19, 2003

Innovax Systems Signs Joint Venture Agreement With Kyocera Communications Systems & Orange Gum

Call Centre Integrator and solutions provider Innovax Systems Pte Ltd today announced that it has signed an agreement with Kyocera Communications Systems Co, Ltd (KCCS) and […]
November 30, 2000

Welcoming 2G Capital & Alan Wang

2G Capital Pte Ltd (Messrs. Tommie Goh and Gay Chee Cheong) and Mr. Alan Wang of Asdew Acquisitions Pte Ltd invests into Innovax Systems Pte Ltd. […]
November 1, 2000

Release of WebChat & MailFront

Innovax Systems Pte Ltd, announces the release of WebChat and MailFront. WebChat — Customer Interaction Systems — helps organizations to improve quality of service and customer […]
June 4, 2000

Articles: Outbound Focus online magazine

Outbound Focus online magazine A Sytel online publication @ www.sytelco.com Patrick Tan, President of Innovax Systems OutboundFocus