Innovax Systems is proud to announce that we have been awarded the Data Protection Trustmark (DPTM) Certification by the Infocomm Media Development Authority (IMDA). This significant […]

Driving Measurable ROI with OpsCentral AI Voice Bot For today’s business leaders, customer experience is no longer just a service function —it is a growth lever. […]

Intelligent Automation for Every Industry Customer expectations are changing faster than ever. We expect immediate responses, personalised experiences, and seamless support across every channel: from phone […]

In today’s digital-first world, customers expect instant, personalized experiences and businesses need insights to deliver them. The OpsCentral AI Voice Bot bridges both, combining intelligent conversations […]

Delivering exceptional customer service is no longer optional—it’s a competitive necessity. As digital channels multiply and consumer behaviours shift, businesses are under increasing pressure to provide […]

[Singapore, 22nd July 2025] Innovax Systems Pte Ltd is proud to announce the successful renewal of its ISO/IEC 27001 certification, now aligned with the latest 2022 […]

OpsCentral GenAI Knowledge Base has undergone significant enhancements designed to improve the efficiency and speed of knowledge-sharing across organizations. These updates introduce advanced capabilities that will […]

In today’s fast-paced digital landscape, effective communication is more important than ever. As we navigate through conversations, whether in business or personal settings, the fine distinction […]

[Singapore, 1st Nov. 24] – Innovax Systems is thrilled to announce the promotion of Alex Koh to Chief Executive Officer, further solidifying our commitment to innovation […]

In today’s competitive tech landscape, performance is everything. Companies are continually seeking innovative ways to enhance their operations, deliver superior products, and exceed customer expectations. At […]

In a rapidly evolving business landscape, small and medium-sized enterprises (SMEs) in Singapore face a pivotal moment. As the global economy becomes increasingly digital, SMEs must […]

[Singapore, 23rd Aug.24] – Innovax Systems is proud to announce the launch of its innovative GenAI QM Assist, designed to transform quality management in businesses. By […]

In an era where technological advancements are transforming how businesses operate, cloud-based solutions are at the forefront of innovation. One area where this shift is particularly […]

When it comes to digital marketing, email remains a powerful tool for businesses to connect with their audience. However, with the rise of omnichannel marketing, the […]

Customer engagement stands out as a critical factor in determining the success of any enterprise. In an era where consumers demand instant solutions and personalized interactions, […]

Social media has emerged as a powerful force shaping the way businesses interact with their customers. Concurrently, omnichannel messaging strategies have gained prominence as companies seek […]

The call centre industry has undergone significant transformations in recent years, particularly in the dynamic landscape of customer service. The integration of cutting-edge technologies has played […]

As the popularity of messaging apps continues to skyrocket, it also increasingly influences people’s preferences when it comes to interacting with their favorite brands. Thus, it […]

The modern customer now holds high expectations for any business they engage with. Whether making a purchase or seeking assistance with a concern, most customers seek […]

The advent of ChatGPT and other generative AI (GenAI) models in recent years has had many businesses racing to apply the technology to their business, from […]

Contact centres are among the many environments that foster innovation. From chatbot support to custom software, modern call centre makes use of all kinds of technology […]

As new technologies and practices transform the modern business landscape, keeping up with the times is more important than ever to stay on equal footing with […]

Customer service is an indispensable part of any modern business. However, meeting these standards can be challenging as consumer expectations continue to rise. Customers today seek […]

From tech enterprises to startups, the competition around AI adoption has spread throughout the entire business landscape in the pursuit of its top-line benefits. Naturally, no […]

Innovax Systems, developer of the leading contact centre solution OpsCentral, is pleased to announce today that it has achieved ISO 27001:2013 certification (with UKAS accreditation), the […]

Innovax Systems is proud to announce the launch of Facebook Messenger in OpsCentral Messaging today. Over the years, OpsCentral – a cloud-based smart contact centre solution […]

We would like to thank you for your past support over the years for OpsCentral-On-Demand Version 4.0 (OCOD4) This announcement applies to all software releases. Customers […]

Innovax Systems is proud to announce the launch of OpsCentral-On-Demand Version 5.0 (OCOD5) today. Over the years, OpsCentral-On-Demand – a cloud-based contact centre solution that includes […]

Innovax Systems is pleased to announce a renewal of sponsorship for the Contact Centre Association of Singapore (CCAS). This year marks the tenth year the company […]

Innovax Systems is pleased to announce that it has met the requirements for the Singapore Quality Class (SQC) for Business Excellence and has been awarded the […]

OpsCentral-On-Demand is the company’s state-of-the-art contact centre solution on the cloud. Based on a hosted, subscription-based model consisting of IVR, CTI, Call Management, Monitoring, Recording and […]

Innovax Systems is proud to announce the completion of Business Continuity Management (BCM) programme and is now officially BCM certified. BCM is a holistic management process […]

Innovax Systems is proud to announce that it has been nominated as a finalist of Verizon’s 2010 Supplier Recognition Awards, acknowledging outstanding efforts and achievements during […]

Innovax Systems is proud to announce that it has been selected as the technology partner and sponsor to the Contact Centre Association of Singapore (CCAS). In […]

Innovax Systems is proud to announce the launch of FlexiSMS portal on 1 November 2010. The new enterprise SMS portal empowers marketers and businesses to exploit […]