OpsCentral Email

Cut your Email management time and start your day with a smarter mailbox

OpsCentral Email is a multi-feature email management system that supports multiple campaigns, channels inbound emails based on subject, departments, skill-set level of staff, email content and keywords.

  • Intelligent Email Responder with AI
  • Skill-Based Routing Capabilities
  • Secured Audit Trail
  • Pre-scripted Email Template
  • Performance Monitoring & Reporting

OpsCentral Email empowers businesses to build and grow relationships through transactional email, campaigns and follow-up support. It is an extremely smart tool that helps track, prioritise and handle every single email received.

OpsCentral Email empowers businesses to build and grow relationships through transactional email, campaigns and follow-up support. It is an extremely smart tool that helps track, prioritise and handle every single email received.

OpsCentral Email Features

Quality Management

OpsCentral Screen Capture

Capture complete interactions
Get a complete 360-degree replay of the entire interaction as it occurred, with integrated capture and playback of both the agent-customer conversation (voice) and the accompanying agent screen activity.
Assess agent skills and identify top performers
OC SC enables you to assess agent performance and customer satisfaction levels, ensure agent process adherence, prove compliance procedures are being followed, ensure maximum desktop navigational efficiency, settle disputes etc.
Search and retrieve the desktop recordings you need
Desktop video recordings can be identified and accessed through a number of search criteria, including agent extension, date, user name, customer phone number, ticket number, etc.