Cut your Email management time and start your day with a smarter mailbox
OpsCentral Email is a multi-feature email management system that supports multiple campaigns, channels inbound emails based on subject, departments, skill-set level of staff, email content and keywords.
- Intelligent Email Responder
- Skill-Based Routing Capabilities
- Secured Audit Trail
- Pre-scripted Email Template
- Performance Monitoring & Reporting
OpsCentral Email empowers businesses to build and grow relationships through transactional email, campaigns and follow-up support. It is an extremely smart tool that helps track, prioritise and handle every single email received.
Designed specifically for Contact Centres
Truly an Email Management System designed for Contact Centres.
- Provides an audit trail of every customer email
- Escalation function to track/escalated issues
- Measure KPIs and track SLAs for email communications
- Stop CSR from cherry-picking “easy” emails from public folders
- Prevent “lost”, deleted, wrongly filed emails
- Prevent duplicate replies by different CSR
Completely Web-browser based
The OpsCentral Email user interface (UI) is clean and context sensitive, showing only what is necessary when it is necessary, without all that clutter.
With a Web browser-based UI, OpsCentral Email can run anywhere and is easily implemented for remote or home-based Customer Service Representatives (CSR) and experts.
Comprehensive statistics are available in real-time, while historical data generated in Excel reports help to measure, analyse and improve your email communications.
OpsCentral Email Features
Skill-based routing & sorting
Performance Monitoring & Reporting
Administrative and supervisory tools are available to help you monitor the performance of your CSRs.
Generate and view ad-hoc, daily, weekly and monthly statistical reports in graphical formats.