Some of Our Customers
What Our Customers Say About Us
With OpsCentral Social Media, we now have a really smart solution that allows us to have many agents handling our overwhelmingly load of whatsapp messages that require timely helpdesk & customer service responses. OpsCentral Voice and Email also significantly enhance our productivity in the contact centre. I’m so glad we found Innovax.
With OpsCentral, we have a reliable contact centre solution that significantly improves the quality of our customer experiences. Their user interface is modern and friendly and our agents like it very much. The agent status scorecard is also useful for both management and agent to keep track of individual performance.
OpsCentral Voice changed the game for our contact centre operation. It helps us manage our calls in a way that drastically improves our agents' productivity and gives us competitive advantage and confidence that ensure utmost service level delivery to all our valued customers.
We have used OpsCentral for the past 10 years in our Asia Pacific Contact Centre. We have won several awards with the help of OpsCentral. Innovax provides very good after sales support and service and we are very satisfied with them.
Innovax Systems boasts a cadre of highly-skilled, courteous, and enthusiastic engineers who continuously update their solutions. As an outsourced contact centre, their swift response to customization needs aligns perfectly with all of our specific requirements.
Opscentral by Innovax Systems offers a comprehensive solution for contact centers, featuring a user-friendly interface that provides access to essential tools like voice recordings and team analytics. Innovax's 24/7 support is quick and responsive, making management highly satisfied and optimistic about a long-term partnership.