OpsCentral Suite Pricing Plan

OpsCentral Voice


Essential

All the basics for starting up your call-centre

Professional

Advanced features for scaling your business

Enterprise

Everything you need to grow your business

For

2-5 Seats

6 - 49 Seats

50 Seats & above

With

Choice of Softphone or
Hardphone / seat
1 Singapore Number
Trunks = 1.5 x (number of seats)

Choice of Softphone or
Hardphone / seat
1 Singapore Number/5 seats
Trunks = 1.5 x (number of seats)

Choice of Softphone or
Hardphone / seat
1 Singapore Number/5 seats
Trunks = 1.5 x (number of seats)

Features
  • IVR with Drag-and-Drop Flow Designer
  • CTI – Screen Pop, Call Control
  • Inbound and Outbound Calls
  • Call Scripting
  • 100% Call Recording*
  • Real-Time Statistics
  • Reports
  • Custom Music-on-Hold
  • Business Hours Technical Support^
  • ACD – Skill-Based Routing
  • Listen/Whisper/Barge-In
  • Call Back Manager
  • Preview Dialer
  • Predictive Dialer
  • Post Call IVR Survey
  • API for CRM integration
  • Fibre Connectivity for Voice (one time setup fee $500)
  • 99.8% Uptime SLA#

+ all ESSENTIAL tier features
  • 24x7 Technical Support
  • Training Session (4 hours)

+ all ESSENTIAL & PROFESSIONAL tier features
Monthly Fee

$249/seat/month

$199/seat/month

Contact Us

One-time Setup Fee

Choice of $300 per softphone or
$400 per hardphone

Training (single 4 hrs session):
$500

Choice of $300 per softphone or
$400 per hardphone

Training (single 4 hrs session):
$500

Choice of $300 per softphone
or $400 per hardphone

* Call recordings will be kept for 3 months. If you need longer retention periods, please let us know.
^ Business hours in Singapore, Mondays to Fridays, 9am to 5pm, excluding public holidays. 24 x 7 support available. See Value-Add Options below.
# Excludes fibre connectivity uptime.

OpsCentral Email


OpsCentral Messaging


OpsCentral SMS


* Use of OpsCentral SMS requires the pre-purchase of SMS credits. Please refer to SMS Credit Pricing Tiers.
** SMS credits will not expire for Essential & Professional accounts, as long as the accounts remain active. Please refer to FAQ: Renewal and Termination for more details. SMS Credits purchased on the Startup account will expire 30 days from the time they are purchased. In order to extend the expiry date, a new credit purchase needs to be made, upon which any expiring credits balance will have its expiry date extended to the new expiry date.
Options:
All prices listed above in Singapore Dollars before prevailing taxes. Prices subject to changes. Please read the Terms of Service.
 

Phones

These are the current models of the phones and headsets we provide as part of the plans. Do note that these models may change in future without notice, subject to our vendors and manufacturers supply and/or our discretion.
Hardphone
Yealink SIP + Headset
Softphone
Plantronics Blackwire USB Headset