OpsCentral Suite Pricing Plan | OpsCentral Contact Centre Solution

Pricing below valid for Singapore only. Please contact us for other regions.

OpsCentral Messaging

Essential

All the basics for starting up your call-centre

Professional

Advanced features for scaling your business

Enterprise

Everything you need to grow your business

Monthly Fee

One-time Setup-Fee

$500/account/number

Find out more about OpsCentral Messaging >>

OpsCentral Voice

	Essential All the basics for starting up your call-centre	Professional Advanced features for scaling your business	Enterprise Everything you need to grow your business
With	Choice of Softphone or Hardphone / seat 1 Singapore Number Trunks = 1.5 x (number of seats)	Choice of Softphone or Hardphone / seat 1 Singapore Number/5 seats Trunks = 1.5 x (number of seats)	Choice of Softphone or Hardphone / seat 1 Singapore Number/5 seats Trunks = 1.5 x (number of seats)
Features	IVR with Drag-and-Drop Flow Designer CTI – Screen Pop, Call Control Inbound and Outbound Calls Call Scripting 100% Call Recording* Real-Time Statistics Reports Custom Music-on-Hold Business Hours Technical Support^ ACD – Skill-Based Routing Listen/Whisper/Barge-In Call Back Manager	Preview Dialer Predictive Dialer Post Call IVR Survey API for CRM integration Fibre Connectivity for Voice (one time setup fee $500) 99.8% Uptime SLA# + all ESSENTIAL tier features	24x7 Technical Support Training Session (4 hours) + all ESSENTIAL & PROFESSIONAL tier features
Monthly Fee	Contact Us	Contact Us	Contact Us
One-time Setup Fee	Choice of $300 per softphone or $400 per hardphone Training (single 4 hrs session): $500	Choice of $300 per softphone or $400 per hardphone Training (single 4 hrs session): $500	Choice of $300 per softphone or $400 per hardphone

* Call recordings will be kept for 3 months. If you need longer retention periods, please let us know.
^ Business hours in Singapore, Mondays to Fridays, 9am to 5pm, excluding public holidays. 24 x 7 support available. See Value-Add Options below.
# Excludes fibre connectivity uptime.

Find out more about OpsCentral Voice >>

OpsCentral Email

Essential

All the basics for starting up your call-centre

Professional

Advanced features for scaling your business

Enterprise

Everything you need to grow your business

Monthly Fee

One-time Setup-Fee

$200/seat

Find out more about OpsCentral Email >>

OpsCentral SMS


	Essential All the basics for starting up your call-centre	Professional Advanced features for scaling your business	Enterprise Everything you need to grow your business
Account Fees	Free**	$19.99/30 days	$49.99/30 days
Setup time	Online Immediate	Online Immediate	Contact Us
Min. Credit Purchase	5,000	1,000	1,000
Credit Expiry	30 days	No expiry*	No expiry*
Incoming/Unsub Num	+65 80285560	+65 80285560	+65 80285560
(shared numbers)	X	X	and your own number
Available Campaigns	SMS Broadcast	All Campaigns	All Campaigns
API	Not Available	Yes	Yes
Own SIM (8-digit)	Not Available	Not Available	$600 one-time
	Sign Up Online Now	Sign Up Online Now	Contact Us Now

* Use of OpsCentral SMS requires the pre-purchase of SMS credits. Please refer to SMS Credit Pricing Tiers.
** SMS credits will not expire for Essential & Professional accounts, as long as the accounts remain active. Please refer to FAQ: Renewal and Termination for more details. SMS Credits purchased on the Startup account will expire 30 days from the time they are purchased. In order to extend the expiry date, a new credit purchase needs to be made, upon which any expiring credits balance will have its expiry date extended to the new expiry date.

Find out more about OpsCentral SMS >>

Options:


Quality Management	$30/mth/seat (10 seats+) $40/mth/seat (3-9 seats) $50/mth/seat (1-2 seats)
Voicemail (50 messages) Voicemail-To-Text Conversation	$20/mth (Setup $40/voicemail) $0.05 per message
Additional Singapore Number	$10/mth (Setup $40/number)
Additional Trunk	$50/mth (Setup $80/trunk)
Training Session (4 hrs)	$500
24 x 7 support	$40/mth/seat
IVR Prompt Professional Recording — 4 prompts: $300 — Check with us for IVR Prompt Maintenance Packages
If you need to integrate with your CRM or applications, please check with us on our attractive professional services.

All prices listed above in Singapore Dollars before prevailing taxes. Prices subject to changes. Please read the Terms of Service.

Phones

These are the current models of the phones and headsets we provide as part of the plans. Do note that these models may change in future without notice, subject to our vendors and manufacturers supply and/or our discretion.

Hardphone
Yealink SIP + Headset

Softphone
Yealink USB Headset