[Singapore, 24 February 2023] – Innovax Systems, a leading provider of cloud contact centre solutions, is excited to announce the launch of its new OpsCentral Ticketing Module. This module is designed to help businesses streamline their operations by automating the ticketing process and improving collaboration between teams.
The OpsCentral Ticketing Module provides a user-friendly interface that allows businesses to create, manage, and track all types of tickets, from customer support requests to internal IT issues. With this new module, businesses can easily assign and prioritize tickets, automate email notifications and alerts, and track progress in real-time.
The OpsCentral Ticketing Module also offers advanced reporting and analytics capabilities, allowing businesses to gain insight into ticket trends and performance metrics. This helps businesses make informed decisions and identify areas for improvement.
"We are thrilled to launch our new Ticketing Module, which we believe will be a game-changer for businesses looking to improve their operations," said Alex Koh, CTO of Innovax Systems. "By automating and streamlining the ticketing process, we're helping businesses save time and resources, while also improving customer satisfaction and employee productivity."
The OpsCentral Ticketing Module is now available to all OpsCentral customers, and can be easily integrated with other OpsCentral modules, including OpsCentral Voice, Messaging, Email and CRM.
OpsCentral is a cloud contact centre solution that helps businesses streamline their operations and improve their customer experience. With modules for CRM, and now Ticketing, Innovax Systems provides a comprehensive solution that is easy to use and quick to implement.