OpsCentral Voice

Award Winning Contact Center Technology

Engage your customers with a brilliant CX platform today. Customer service can be complex, but the tools you use shouldn’t be. OpsCentral Voice is a virtual ‘hub’ that captures customer conversations, analyses them and generates comprehensive reports. It provides insightful data analytics that helps improve service and optimizes resources.

  • Powerful Virtual Assistance
  • Real Time Statistics
  • Comprehensive SLA Report
  • Interactive Web-Based User Interface
  • Transcription, Voicebot & Sentiment Analysis

OpsCentral Voice boosts seamless communication, enabling customers to get the attention they deserve without getting lost in the queue, while connecting them to the most appropriate resource at the first ’ring'. Delight your customer with better customer engagement & experience.

OpsCentral Voice is a cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more. It allows high scalability and minimum set-up time. An On-Premise version is also available for enterprise implementation.