Award Winning Contact Center Technology

Engage your customers with a brilliant CX platform today. Customer service can be complex, but the tools you use shouldn’t be. OpsCentral Voice is a virtual ‘hub’ that captures customer conversations, analyses them and generates comprehensive reports. It provides insightful data analytics that helps improve service and optimizes resources.

  • Powerful Virtual Assistance
  • Real Time Statistics
  • Comprehensive SLA Report
  • Interactive Web-Based User Interface
  • Transcription, Voicebot & Sentiment Analysis

OpsCentral Voice boosts seamless communication, enabling customers to get the attention they deserve without getting lost in the queue, while connecting them to the most appropriate resource at the first ’ring'. Delight your customer with better customer engagement & experience.

OpsCentral Voice is a cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more. It allows high scalability and minimum set-up time. An On-Premise version is also available for enterprise implementation.

Quality Management

OpsCentral Screen Capture

Capture complete interactions
Get a complete 360-degree replay of the entire interaction as it occurred, with integrated capture and playback of both the agent-customer conversation (voice) and the accompanying agent screen activity.
Assess agent skills and identify top performers
OC SC enables you to assess agent performance and customer satisfaction levels, ensure agent process adherence, prove compliance procedures are being followed, ensure maximum desktop navigational efficiency, settle disputes etc.
Search and retrieve the desktop recordings you need
Desktop video recordings can be identified and accessed through a number of search criteria, including agent extension, date, user name, customer phone number, ticket number, etc.