Singapore – Innovax Systems, a leading provider of cloud contact centre solutions, announced the launch of its new product, OpsCentral GenAI Knowledge Base. Unlike other knowledge base products in the market, OpsCentral GenAI Knowledge Base leverages the power of natural language processing and machine learning to create a dynamic, interactive knowledge base that enables users to easily find the information they need.

With OpsCentral GenAI Knowledge Base, enterprises can now upload their own documents, articles, FAQs, and other resources and perform semantic search just by chatting with the knowledge base, similar to and as examplified by OpenAI ChatGPT. The product uses advanced algorithms to analyze user queries and provide relevant responses, making it easier than ever to find the information they need, including references to the original documents.

OpsCentral GenAI Knowledge Base is fully customizable, and can be tailored to meet the specific needs of each business or organization. The tool can also be integrated with existing systems to provide a seamless user experience.

"We're confident that the OpsCentral GenAI Knowledge Base will be a game-changer for our customers," said Alex Koh, CTO of Innovax Systems. "This feature has been in development for some time, and we're excited to finally bring it to market. We believe that it will help businesses and organizations work more efficiently and effectively, and ultimately drive growth and success."

OpsCentral GenAI Knowledge Base is now available. To learn more and how it can benefit your business or contact centre, please visit our website or contact the sales team.