OpsCentral Contact Centre Solution

Contact Centre Omnichannel App

Captivate your customers with a brilliant CX platform today. Engineered to assist contact centres with a straightforward yet robust Omnichannel solution, OpsCentral offers a comprehensive Customer Experience suite that can stay abreast of technological advancements and aligning with your business's expansion.

Leveraging the power of Artificial Intelligence, OpsCentral optimizes operations and enhances the customer journey from inception to completion.

Characterized by User-Friendliness and Intuitiveness
Boasts a Low Total Cost of Ownership
Rapid Setup Process
Effortless Automatic Updates
Seamless Integration Capabilities

By seamlessly integrating data across multiple channels, OpsCentral brings the best of customer experience in a single solution that improves productivity, customer acquisition, retention and loyalty. The OpsCentral suite of contact centre solutions can either be engaged individually or holistically integrated to work together.

OpsCentral Social Media allows agents to service their customers via WhatsApp & Facebook Messenger, increasing productivity and customer satisfaction.

OpsCentral Voice is a cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more.

OpsCentral Email is a multi-feature email management system that supports multiple campaigns, and channels inbound emails based on recipients, email content and keywords.

OpsCentral CRM provides basic CRM that includes customer information and allows agents to search for customer contact details and activity history. This CRM has the capability to interact with the customer directly via phone, email, and messaging platforms.

OpsCentral Ticketing is a multi-feature ticket management system that allows businesses to create, manage, and track all types of tickets, from customer support requests to internal IT issues.

OpsCentral SMS empowers your business to exploit the full potential of SMS to reach your target audience and for them to reach you, quickly and intelligently.

OpsCentral GenAI Knowledge Base leverages the power of natural language processing and machine learning to create a dynamic, interactive knowledge base that enables users to easily find information.

Find out more about our OpsCentral Suite Tiers & Pricing >>

Other Services

For customers who need just a little bit more than our standard turn-key call-centre solutions, OpsCentral experts are on hand to meet all consulting, integration, professional resources, infrastructure and management needs.

Business Consultation

Managed Services

Professional Services

Cloud Services

Find out more about our Other Services >>

OpsCentral Customers

OpsCentral is synonymous with technology and exceptional customer experiences, and our extensive and varied customer base attests to this fact! Hear what our customers have to say about our Contact Centre solutions suite, our services, and the outstanding after-sales support we provide.