Innovax Systems is proud to announce the launch of OpsCentral-On-Demand Version 5.0 (OCOD5) today. Over the years, OpsCentral-On-Demand – a cloud-based contact centre solution that includes complete call centre functionalities such as IVR, voice logging, skill-based call routing, and many more, has been serving our clients with a first class quality contact centre system that allows high scalability and minimum set-up time and cost.
With the new version of OCOD5, the interface received a modern and user friendly interface and incorporates various additional functions to aid agents, supervisors and managers in their daily tasks. Arrangement and navigation of features, as well as customizations, have never been easier. Real time pages are more easily accessed and news feed for internal communications and announcements are made more interactive.
The new OCOD5 is also equipped with the capabilities to integrate with one of the most used social-media chat application – WhatsApp. Agents will now be able to service customer enquiries via WhatsApp – with corresponding detailed reports and saved history for case and dispute management. This integration opens up the possibilities for chat bots equipped with AI and skill-based routing using keywords. With WhatsApp integration, customers can now avoid having to go through lengthy IVR and prolonged waiting time. Multi-chat sessions are also available for multiple agents.
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