Innovax Systems is pleased to announce that Verizon Business has upgraded their current contact center suite to the OpsCentral Contact Centre Suite V4.0. OpsCentral 4.0 is the 4th incarnation of the successful and long running OpsCentral Contact Centre Suite since 2000.
Verizon Business, a US based telco with one of the most reliable and secure networks in the world has been a premium customer to Innovax Systems for the past 7 years. Innovax Systems is proud to continue providing Verizon Business with the top-notch contact center solution that best suits their ever growing business operations.
With OpsCentral V4.0 in place, Verizon Business will be equipped with the most advanced state-of-the-art system that allows them to quickly handle and respond to customers’ calls and email enquiries globally. This enables consistency and high level service quality in handling all aspects of communication with customers effectively, taking customer service to the next level and increasing customer satisfaction.
Verizon is a leading provider of global IT, security, and communication solutions, with the world’s most connected IP network. For 10 years running, Verizon’s global IP network has been recognized as the most-connected public Internet backbone network. Their global, IP-based network is the foundation in providing their customers with global business performance, making it possible to connect, communicate, and collaborate in the competitive world.
Being one of the largest wholly owned facilities-based networks in the world, Verizon’s network support tens of thousands of businesses and government agencies around the globe, including 98 percent of the Fortune 500.