Innovax Systems is proud to announce the launch of OpsCentral On Demand. OpsCentral On Demand is a hosted version of its award winning contact centre suite – OpsCentral. In conjunction with ViewQwest, an established broadband and IP telephony service provider, Innovax Systems now provides a more cost effective platform to the marketplace for contact centre solutions.
According to Datamonitor, hosted contact centers will be the fastest-growing sector of the market, and by 2008, they will account for 38 percent of the global market. Additionally, DMG Consulting reports that by this year, 20 to 30 percent of all new contact centre seats will be hosted. By providing an economical and viable alternative to the on-premise contact center, a hosted solution enables call centers to establish business continuity capabilities and global customer service that was previously not feasible. The end result is minimized exposure in the event of a disaster.
With OpsCentral On Demand, implementation lead time is practically eliminated. There is no need for expensive hardware or software expenditure as everything will be hosted by Innovax Systems. SMEs looking to set-up customer service centres can do so almost instantly and for multiple sites where agents can log in remotely from virtually anywhere. OpsCentral On Demand provides full contact centre capabilities for only an initial set-up and monthly subscription fees.
“We are excited with the potential untapped market that we will reach with OpsCentral On Demand. With minimal capital outlay, the inherent security with off-premises hosting and a business continuity plan for businesses, we are confident of the product success” says Mr. Mark Narita, Chairman of Innovax Systems.
Viewqwest provides best-of-breed business communications services to Singapore Top 500 Small & Medium Enterprises (SMEs) and Fortune 500 companies. In Singapore, Viewqwest started operations in November 2001 and is a member of the Comcraft global group with an annual turnover of US$5 billion.
As a pioneer business communications company in Singapore, Viewqwest has one of the market’s most innovative suite of business class services that include voice and data services. Viewqwest’s ability to deliver quality services and business value to its clientele is anchored by reliable network performance and driven by a proven methodology in understanding real business requirements. www.viewqwest.com