As a leading technology provider in the contact centre industry, Innovax Systems is pleased to announce the acquisition of PacNet Global as our latest customer and the implementation of a 147-seater, multi-media contact centre complete with our OpsCentral suite of solutions.
The equipment for the contact centre is housed in Singapore while the agents are located in Mid Valley, connectivity through IP and web technology.
“Innovax Systems is grateful and proud to be the technology solutions partner to PacNet’s world class global contact centre. With our state-of-the-art technology and their team of dedicated professionals I am confident PacNet will be able to provide the highest level of customer service their sophisticated and regional customers can fully expect.,” says Patrick Tan, President of Innovax Systems.
Pacnet is Asia’s largest independent telecommunications service provider bringing together innovation, technology and knowledge to define a new paradigm in Asian connectivity.
Formed from the operational merger of two regional telecommunications service providers, Asia Netcom and Pacific Internet, PacNet has the Asian heritage which enables them to understand the diverse business communication requirements unique to the region.
Headquartered in the heart of Asia in both Hong Kong and Singapore, they have more than 1,400 employees spread across their 27 offices located in 13 countries, including Australia, China, India, Indonesia, Japan, Korea, Malaysia, Philippines, Taiwan, Thailand and North America.