Cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more. OpsCentral Voice allows high scalability and minimum set-up time. An On Premise version is available.
OpsCentral Consists of:
Our full featured call management system with intelligent skill-based call routing functions, call recording, complete industrial standard reports, Interactive Voice Response (IVR) and many more.
Our intelligent e-mail management application (sold separately, on-premise solution only) that channels all inbound emails to the appropriate customer service representative (CSR) who can respond promptly and effectively.
OpsCentral IM has also included one of the most popular cross-platform instant messaging service - WhatsApp, allowing multiple Customer Service Representative (CSR) to service customers via WhatsApp Chat using just a single Number, increasing productivity and quality control.
Features & Benefits – at a Glance
- No capital investments
- No upgrade fees
- Lower startup & integration costs
- No server hardware or software to purchase, setup, maintain or upgrade
- Fast to start and scale later on
- No lengthy project and associated risks
Full and Complete Suite
- IVR, ACD, CTI, Screen Pop, Wrap Up
- Intelligent Call Routing – Skill, VIP, Data-driven
- 100% Call Recording
- Real Time Statistics
- Detailed & Summary Excel Reports
- Post-call IVR Survey
- Drag and Drop IVR Flow Designer
- Completely Web Browser-based UI
Secure and Robust
- Hosted on secure, highly available, Tier-3 compliant datacenters
- Monitored 24x7x365
- In-country datacenters
- Multiple E1s & SIP trunks from different providers for resilience
- Redundant equipment, dual-powered
- Separation of databases per tenant