OpsCentral Voice

Engage your customers with a brilliant CX platform today

Customer service can be complex, but the tools you use shouldn’t be. OpsCentral Voice is a virtual ‘hub’ that captures customer conversations, analyses them and generates comprehensive reports. It provides insightful data analytics that helps improve service and optimizes resources.

  • Powerful Virtual Assistance
  • Real Time Statistics
  • Comprehensive SLA Report
  • Drag & Drop IVR Flow Designer
  • Interactive Web-Based User Interface

OpsCentral Voice boosts seamless communication, enabling customers to get the attention they deserve without getting lost in the queue, while connecting them to the most appropriate resource at the first ’ring'. Delight your customer with better customer engagement & experience.

OpsCentral Voice is a cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more. It allows high scalability and minimum set-up time. An On-Premise version is also available for enterprise implementation.

OpsCentral Voice Tiers & Pricing

Essential

All the basics for starting up your call-centre

Professional

Advanced features for scaling your business

Enterprise

Everything you need to grow your business

For

2-5 Seats

6 - 49 Seats

50 Seats & above

With

Choice of Softphone or
Hardphone / seat
1 Singapore Number
Trunks = 1.5 x (number of seats)

Choice of Softphone or
Hardphone / seat
1 Singapore Number/5 seats
Trunks = 1.5 x (number of seats)

Choice of Softphone or
Hardphone / seat
1 Singapore Number/5 seats
Trunks = 1.5 x (number of seats)

Features
  • IVR with Drag-and-Drop Flow Designer
  • CTI – Screen Pop, Call Control
  • Inbound and Outbound Calls
  • Call Scripting
  • 100% Call Recording*
  • Real-Time Statistics
  • Reports
  • Custom Music-on-Hold
  • Business Hours Technical Support^
  • ACD – Skill-Based Routing
  • Listen/Whisper/Barge-In
  • Call Back Manager
  • Preview Dialer
  • Predictive Dialer
  • Post Call IVR Survey
  • API for CRM integration
  • Fibre Connectivity for Voice (one time setup fee $500)
  • 99.8% Uptime SLA#

+ all ESSENTIAL tier features
  • 24x7 Technical Support
  • Training Session (4 hours)

+ all ESSENTIAL & PROFESSIONAL tier features
Monthly Fee

$249/seat/month

$199/seat/month

Contact Us

One-time Setup Fee

Choice of $300 per softphone or
$400 per hardphone

Training (single 4 hrs session):
$500

Choice of $300 per softphone or
$400 per hardphone

Training (single 4 hrs session):
$500

Choice of $300 per softphone
or $400 per hardphone

* Call recordings will be kept for 3 months. If you need longer retention periods, please let us know.
^ Business hours in Singapore, Mondays to Fridays, 9am to 5pm, excluding public holidays. 24 x 7 support available. See Value-Add Options below.
# Excludes fibre connectivity uptime.

All prices listed above in Singapore Dollars before prevailing taxes. Prices subject to changes. Please read the Terms of Service.