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【新加坡，2024年8月23日】——Innovax Systems 宣布推出其創新的 GenAI QM Assist，旨在徹底改變企業的品質管理。透過整合最先進的 AI 技術，OpsCentral GenAI QM Assist 將顯著提升績效評估並精簡運營效率 GenAI QM Assist 的核心在於其創新設計的評分表，這在評估過程中扮演著關鍵角色。這份評分表是為每位客服中心的客服人員量身打造，確保評估能夠準確反映個別人員的表現。評分表涵蓋了與各種溝通渠道相關的多個關鍵績效指標（KPI），包括語音通話、社群媒體和電子郵件。 評分表不僅評估如回應時間、解決率和顧客滿意度等標準指標，還依據特定角色和職責設定客製化的評估標準。例如，處理複雜問題的客服人員可能會被評估其問題解決能力和知識應用能力，而專注於大量工作任務的客服人員則可能會根據效率和速度進行評估。這種客製化的方式提供了每位客服人員的全面表現視圖，突顯其優勢及需要改進的領域。 管理者可以透過評分表所提供的詳細洞見，精準識別個別人員及整體團隊的表現趨勢，幫助他們釐定訓練與發展的重點。此外，評分表也能讓管理者進行有效的員工比較，幫助他們辨識表現優異者，並實施有針對性的激勵措施，推動持續進步。這樣高度的個性化設計，確保評估不僅準確，更具實用性，從而促進更好的成果與表現提升。 Innovax Systems 首席技術長 Alex Koh 表示：“OpsCentral GenAI QM […]

Innovax Systems, developer of the leading contact centre solution OpsCentral, is pleased to announce today that it has achieved ISO 27001:2013 certification (with UKAS accreditation), the […]

Innovax Systems is proud to announce the launch of Facebook Messenger in OpsCentral IM today. Over the years, OpsCentral – a cloud-based smart contact centre solution […]

We would like to thank you for your past support over the years for OpsCentral-On-Demand Version 4.0 (OCOD4) This announcement applies to all software releases. Customers […]

Innovax Systems is proud to announce the launch of OpsCentral-On-Demand Version 5.0 (OCOD5) today. Over the years, OpsCentral-On-Demand – a cloud-based contact centre solution that includes […]

Innovax Systems is pleased to announce a renewal of sponsorship for the Contact Centre Association of Singapore (CCAS). This year marks the tenth year the company […]

Innovax Systems is pleased to announce that it has met the requirements for the Singapore Quality Class (SQC) for Business Excellence and has been awarded the […]

OpsCentral-On-Demand is the company’s state-of-the-art contact centre solution on the cloud. Based on a hosted, subscription-based model consisting of IVR, CTI, Call Management, Monitoring, Recording and […]

Innovax Systems is proud to announce the completion of Business Continuity Management (BCM) programme and is now officially BCM certified. BCM is a holistic management process […]

Innovax Systems is proud to announce that it has been nominated as a finalist of Verizon’s 2010 Supplier Recognition Awards, acknowledging outstanding efforts and achievements during […]

Innovax Systems is proud to announce that it has been selected as the technology partner and sponsor to the Contact Centre Association of Singapore (CCAS). In […]

Innovax Systems is proud to announce the launch of FlexiSMS portal on 1 November 2010. The new enterprise SMS portal empowers marketers and businesses to exploit […]