State-of-the-Art Contact Centre Solutions
OpsCentral-on-Demand
Cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more.
Instant Messaging
OpsCentral has recently included WhatsApp into the system. Allowing Agents to service their customers via WhatsApp chat, increasing productivity and customer satisfaction.
FlexiSMS
Empowers your business to exploit the full potential of SMS to reach your target audience and for them to reach you, quickly and intelligently.
"A company with fully trained and dedicated technical team provides us not just the joy of modern and advanced solution but with the ability for customizations and designs that suit all our requirements to a tee."
"With OpsCentral-On-Demand, we have a reliable contact centre solution that significantly improved the quality of our customer experiences. We hope to further enhance the system by customization for our contact centre platform to grow together with Innovax."
"OpsCentral-On-Demand provides a reliable, scalable platform to Seraya Energy’s business and more importantly, it keeps the cost structure manageable!!"
"We have used OpsCentral for the past 10 years in our Asia Pacific Contact Centre. We have won several awards with the help of OpsCentral. Innovax provides very good after sales support and service and we are very satisfied with them."
"Innovax is able to consistently provide reliable and stable services, and are very responsive to our requirements."
"OpsCentral-On-Demand is a useful management tool in determining call volume, staffing needs, agents’ status and real-time call centre summary."
