Innovax Systems is proud to announce the launch of Facebook Messenger in OpsCentral IM today. Over the years, OpsCentral – a cloud-based smart contact centre solution designed by Innovax Systems to help contact centres with a simple and powerful omnichannel solution, brings OpsCentral IM that supports one of the most sought after instant messaging platform today – Facebook Messenger.
OpsCentral IM enables multiple users and agents to support numerous campaigns via Facebook Messenger simultaneously – with just a single account. It optimises resources, increases productivity, prompt response and customer experience quality.
OpsCentral IM integrated with Facebook Messenger is equipped with smart routing capabilities, deep data analysis, recorded chat history and downloadable reports.
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