Omnichannel Business Messaging Platform in Singapore

We seamlessly integrate conversational AI Bots into WhatsApp Helpdesk, a widely embraced business messaging platform in Singapore and a favoured choice for instant messaging among enterprises today. Additionally, we offer WhatsApp integration with other popular social media messaging apps and backend systems.

Omnichannel Messaging Platform Singapore

Effectively engage with numerous customers simultaneously through their preferred messaging apps, whether it be WhatsApp, Facebook Messenger, Line and Wechat

OpsCentral Social Media empowers businesses to engage with multiple customers simultaneously through their preferred messaging app platforms, such as Facebook Messenger, WeChat, Line, and WhatsApp. Its integrated interface allows agents to efficiently respond to customer communications across various channels, including email, app messaging, and phone calls, all within a single queue.

Smart Routing Capabilities
In-Depth Data Analysis
Encrypted Chat Session & History
Machine Learning and Intelligent Bots

OpsCentral Social Media leverages role-based analytics and reporting, enabling supervisors to oversee agent and work performance based on contact centre metrics. The comprehensive features offered by OpsCentral Social Media make it a robust solution for businesses looking to streamline their customer engagement across various omnichannel messaging platforms in Singapore.

OpsCentral Social Media, an omnichannel messaging platform in Singapore, integrates Artificial Intelligence (AI) into the widely adopted Business Texting solution and Instant Messaging platforms used by businesses today, including the popular WhatsApp app. This integration empowers both bots and helpdesk agents to efficiently assist customers via WhatsApp chat, resulting in heightened productivity and increased customer satisfaction.

Multiple Messaging apps supported

Engage with customers through their preferred messaging app platforms, such as Facebook Messenger, WhatsApp, WeChat and Line, with plans to incorporate additional apps in the future.

Multiple Conversations, Single number.

OpsCentral Social Media empowers multiple users and agents to simultaneously handle numerous campaigns using a single app account or number.

Real-time Reporting

Access comprehensive real-time statistics and historical data through Excel reports for measuring, analysing, and improving your app message conversations.

OpsCentral Social Media Features

Session-based Chats

Customer-initiated chats are handled by multiple agents or Customer Service Representatives (CSR), respectively.

Auto Routing

Route chat sessions to customer service representatives with appropriate skill sets.

Wrap up

Enter wrap-up information and remarks for every chat session.

Reports

Gain insights into customer wait times before chat is 'answered' (SLA), chat duration and handling time.

Trace

Search for and display historical chat sessions.

Other possibilities

Utilise chatbots and perform in-depth data analysis of historical chat conversations.

Expand & Integrate across Voice, Email & Social Media. Contact Us to find out how >>

Quality Management

Quality Management (QM) performance within your contact centre results in increased revenue, satisfies customers, and profitability for your business. Give your employees what they need to ensure customers get what they want.

Find out more about our OpsCentral social media features and how it can benefit your business. The omnichannel messaging platform in Singapore is the future of efficient customer engagement.

OpsCentral Social Media stands at the forefront of the omnichannel messaging platform in Singapore, offering businesses a glimpse into the future of efficient customer engagement. The seamless integration of AI, coupled with its versatility and commitment to growth, positions OpsCentral as a go-to solution for enhancing customer interactions and driving business success.

Find out more about our OpsCentral Quality Management Feature >>

Explore the cutting-edge AI solution designed to elevate your business across diverse industries.

Schedule a demonstration today.