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Solutions
Solutions
Customer Feedback & Quality Assurance
Collect and analyse customer feedback to improve service quality, identify issues, and enhance customer experience.
Ticketing & Case Management
OpsCentral centralises cases, feedback, and outcomes into one workflow, without switching to other platform.
Outbound Campaigns & Notifications
Reach customers proactively with targeted messages, alerts and notifications across multiple communication channels.
Omni-Channel Customer Engagement Platform
Interact and support your customer on any channel like voice, email, social media with Innovax.
Cloud Contact Centre
OpsCentral supports modern contact centre operations (voice and more) without complex hardware.
Business Intelligence Automation
Business leaders gain insights from aggregating customer interaction to make informed decision.
AI Voice and Chat Bot
Automate routine customer conversations with AI-powered voice and chat, while seamlessly handing complex enquiries to your team.
AI Automation & Agent Productivity
Agents can quickly summarise customer interaction with AI to collaborate without losing context.
Products
Opscentral
Overview
WhatsApp Business Call
Enable seamless, voice-based customer support on WhatsApp, fully integrated into OpsCentral
GenAI Knowledge Base
RAG-powered knowledge for instant, contextual answers.
Voice
Capture every customer conversation with full context, not just call logs.
Ticketing
Manage case quicker and effectively without switching to other platform.
Social Media Messaging
See sentiment and engagement across social channels in one clear view.
Email and SMS
Get emails and respond to it from a single platform instead of switching emails providers.
CRM
Synchronise the address book with name and full detail of clients without accessing different system
AI Suite
Let AI take control of the conversation before it reaches your agent.
View All OpsCentral
OMNICALL
Overview
OmniCall
OmniSense
OmniEngage
OmniCall Parking
OmniCall Me
Services
Services
Managed CX
Enhance customer experience with managed services that optimise operations, technology, and service delivery.
Business Consulting
Turn business challenges into practical strategies that improve customer engagement, operations, and performance.
Enterprise Integration & Software Engineering
Connect systems, data, and applications with scalable software solutions built around your business needs.
Industries
Industry
Aviation
Coordinate passenger enquiries, service cases and operational communication across complex journeys.
BPOs & Outsourced Contact Centres
Give teams and clients clearer oversight of conversations, cases, SLAs and performance.
Education & Training Centres
Streamline student enquiries, support requests and communication across departments and channels.
Government & Public Sector
Manage citizen enquiries, complaints and cases with greater visibility and accountability.
Healthcare
Improve patient communication, case visibility and service coordination across every touchpoint.
Retail
Connect customer conversations across stores, digital channels and support operations.
Real Estate
Centralise enquiries, tenant communications and service requests across properties and teams.
Telco & Internet Providers
Manage high-volume customer interactions, service issues and escalations across every channel.
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How Omnichannel Messaging Transforms Customer Engagement
By
Innovax Systems
in January 18, 2024 – Reading time 0 minute
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