Technical Support Engineer
About the Company
Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.
We are currently seeking Junior Technical Support Specialist, based in Malaysia to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region. You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.
Job Responsibilities
- Manages and monitors all installed systems and infrastructure for the organization
- Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
- Ensures the highest level of systems and infrastructure availability.
- Serves customers by identifying their needs and engineering adaptations of products, equipment, and services via call and email.
- Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
- To diagnose and resolve the problem related to hardware, internal software, and system operation, security, availability, security, performance and connectivity.
Qualifications and Skills
- Good communication skills including verbal, written and telephone etiquette in handle clients queries and concern
- Ability to interpret, analyze, troubleshoot and resolve technical issue skills
- Organized and meticulous
- Able to work independently with high level of initiative and willingness to learn
Education and Experience Requirements
- Degree in Information Technology, Computer / Telecommunication Engineering or related field
- Familiar with Windows and Linux environments.
- 1 years experience with AWS and GCP Cloud technologies will be added advantage.
If you are the person we are looking for, email us your resume with your photo, current and expected salary to recruit@innovax.com.sg. We regret that only shortlisted candidates will be notified.
