Systems Engineer
About the Company
Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.
We are currently seeking Systems Engineer, based in Singapore to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region. You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.
Responsibilities
- Provide technical support and follow up customer issue via call or email
- Able to attend customer inquiries for product and specification
- Perform product application testing
- Conduct product-related user acceptance test, training and documentation
- To diagnose and resolve the problem related to hardware, internal software, and system operation, security, availability, security, performance and connectivity.
- Able to promptly work and handles emergency and disruption of service with in-depth investigation and timely resolution.
- Support operations and maintenance of network systems and server infrastructure
Requirements
- Possess Degree in Information Technology, Computer / Telecommunication Engineering or related field
- Excellent written and verbal communication skills
- Possess a pro-active attitude towards customers and good working attitude
- Strong in technical analytical problem resolution skills
- To assist in any other IT related activities
- Able to attend problem on-site as and when required
- On-site to support end-user, customers, operations systems and infrastructure.
- Familiar with Windows and Linux environment.
- Willingness to on-standby 24×7 basis support
Optional
- Experiences in support call centre IT operation environment
- At least 1 to 2 years of Telecommunication relevant experience.
- Experience and exposure in VoIP and virtualization environment will be an added advantage
If you are the person we are looking for, email us your resume with your photo, current and expected salary to recruit@innovax.com.sg. We regret that only shortlisted candidates will be notified.
