System Engineer
About Company
We are looking for someone with past experience in Java, Chat-bot and/or Telephony/Asterisk development. You will work with a passionate team of engineers to develop and operate the next generation cloud-based contact centre solution in the region.
Responsibilities
- Provide technical support and follow up customer issue via call or email
- Able to attend customer inquiries for product and specification
- Perform product application testing
- Conduct product-related user acceptance test, training and documentation
- To diagnose and resolve the problem related to hardware, internal software, and system operation, security, availability, security, performance and connectivity.
- Able to promptly work and handles emergency and disruption of service with in-depth investigation and timely resolution.
- Support operations and maintenance of network systems and server infrastructure
Requirements
- Possess Degree in Information Technology, Computer / Telecommunication Engineering or related field
- Excellent written and verbal communication skills
- Possess a pro-active attitude towards customers and good working attitude
- Strong in technical analytical problem resolution skills
- Familiar with Windows and Linux environment.
- To assist in any other IT related activities
- Able to attend problem on-site as and when required
- On-site to support end-user, customers, operations systems and infrastructure.
- Willingness to on standby 24×7 basis support
- Willing to work in Puchong area.
Optional
- Experiences in support call centre environment
- At least 1 to 2 years of Telecommunication relevant experience.
- Experience and exposure in VoIP and virtualization environment will be an added advantage
If you are the person we are looking for, email us your resume with your photo, current and expected salary.
To apply please email us at recruit@innovax.com.my
We regret that only shortlisted candidates will be notified
