Social

OpsCentral Social delivers advanced social media capabilities for customer service and sales organizations. Reach peak efficiency and get the tools that you need to manage social engagement based on your most critical key performance indicators (KPIs).

OpsCentral Social empowers customer care agents to respond to problems and issues posted on social channels like Facebook, Twitter, YouTube, blogs, articles, and online communities. Designed for the specific needs of contact centers, OpsCentral Social enables your team to respond to the social posts that matter most, while allowing you to manage social care based on your traditional contact center KPIs and service-level agreements (SLAs).

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