OpsCentral provides easy access to the reports you need to monitor the key statistics of your contact center and develop operational insights for process improvement.
Historical reporting includes a variety of advanced customizations including report templates, data columns, grouping, filtering, sorting, and time periods. Tailor reports to your needs and always have access to the latest relevant information you need to make critical decisions for your contact center operations.
Real-time reporting provides statistical and key performance indicators (KPIs) so that supervisors can effectively monitor the contact center, manage agents and queues, and accelerate responses to changing conditions. While Supervisor Dashboard enables you to set thresholds and alerts on real-time statistics like ACD queues, agents, campaigns, and lists.
Tailor reports to your unique needs and stay up-to- date on contact center metrics. Share information easily with key stakeholders using report scheduling, FTP, and sharing.
Monitor the contact center, manage agents and queues, and accelerate responses to changing conditions. See what’s happening in real-time whether your agents are nearby.