Keep Agents at Peak Efficiency
The Predictive Dialer uses artificial intelligence to predict when agents will become available, and adjusts the dialing rate. The auto dialer also analyzes unsuccessful calls to determine how to call back later.
Statistically, the Predictive Dialer triples talk time, with agents talk time skyrocketing from 15 minutes per hour with manual dialing to 48 minutes per hour.
Multiple Dialing Modes
OpsCentral offers a variety of dialing modes to suit your needs. And the auto dialer accounts for time zones and list penetration and can be customized to meet your regulatory compliance and business needs.