{"id":3267,"date":"2021-01-25T14:06:09","date_gmt":"2021-01-25T06:06:09","guid":{"rendered":"https:\/\/www.innovax.systems\/?p=3267"},"modified":"2024-01-03T18:04:57","modified_gmt":"2024-01-03T10:04:57","slug":"technical-support-engineer-my","status":"publish","type":"post","link":"https:\/\/www.innovax.systems\/my\/technical-support-specialist-my\/","title":{"rendered":"Technical Support Engineer"},"content":{"rendered":"\n<p><strong>About the Company<\/strong><\/p>\n\n\n\n<p>Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.<\/p>\n\n\n\n<p>We are currently seeking Technical Support Engineer, based in Malaysia to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solution in the region. You should be a customer-focused, results-orientated individual that thrives in a fast-paced environment.<\/p>\n\n\n\n<p><strong>Job Responsibilities<\/strong><\/p>\n\n\n\n<ul>\n<li>Serves customers by addressing their technical issues, inquiries and troubleshooting needs of products, equipment, and services via call and email.<\/li>\n\n\n\n<li>Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.<\/li>\n\n\n\n<li>Ensure smooth workflow processes and attainment of service level commitment<\/li>\n\n\n\n<li>Manages and monitors all installed systems and infrastructure for the organization.<\/li>\n\n\n\n<li>Escalate critical or priority issues to relevant teams to expedite resolutions<\/li>\n\n\n\n<li>Assists in conducting product training and onboarding to use our solution<\/li>\n\n\n\n<li>Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.<\/li>\n<\/ul>\n\n\n\n<p><strong>Education and Experience Requirements<\/strong><\/p>\n\n\n\n<ul>\n<li>Degree in Information Technology, Computer \/ Telecommunication or related field.<\/li>\n\n\n\n<li>Excellent communication skills, both written and verbal to explain technical concepts to non-technical users.<\/li>\n\n\n\n<li>Problem-solving skills, critically thinking and possess analytical mind<\/li>\n\n\n\n<li>Experience in technical support or customer service in a software or IT environment.<\/li>\n\n\n\n<li>Adept at multitasking and managing priorities in a fast-paced environment.<\/li>\n\n\n\n<li>Possess self-initiative and able to work independently and collaborative with people at various levels<\/li>\n\n\n\n<li>Familiarity with Windows and Linux environment.<\/li>\n\n\n\n<li>Experience and exposure in VoIP and CSP environment will be an added advantage.<\/li>\n<\/ul>\n\n\n\n<p>If you are the person we are looking for, email us your resume with your photo, current and expected salary to <a href=\"mailto:recruit@innovax.com.my?subject=Application via Technical Support Engineer Listing\" title=\"\">recruit@innovax.com.my<\/a>. We regret that only shortlisted candidates will be notified.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About the Company Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":3252,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"_links":{"self":[{"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/posts\/3267"}],"collection":[{"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/comments?post=3267"}],"version-history":[{"count":6,"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/posts\/3267\/revisions"}],"predecessor-version":[{"id":3834,"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/posts\/3267\/revisions\/3834"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/media\/3252"}],"wp:attachment":[{"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/media?parent=3267"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/categories?post=3267"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.innovax.systems\/my\/wp-json\/wp\/v2\/tags?post=3267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}