IVR Dial

An IVR Dial is an automated telephone dialing system that connects prospects with agents more efficiently by allowing agents to focus on live connections instead of manual dialing. A power dialer differs from a progressive or predictive dialer in that it utilizes a manually-configured calls-to-agent ratio. When an agent becomes available, the system automatically dials the next contacts based on that ratio. With this setting, the contact centre is given ultimate control over the automatic dialing rates. By automating outbound dialing, the IVR Dialer maximizes the amount of time agents spend talking to real prospects and customers. The IVR Dialer is especially useful when a contact centre has a small number of sales agents and a large number of prospects. You can throttle dialing rates up or down by choosing between Predictive, Progressive and IVR Dial modes.

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