Instant Messaging

Drive Sales & Improved Services

OpsCentral IM allows the agents to engage customers in support inquiries and purchasing process. The integrated interface enables agents to respond to customers communication across multiple channels - IM, email, and call in one queue.

OpsCentral uses the same role-based analytic and reporting, supervisors enable to manage agent and work performance based on contact centre metrics. Real-time dashboard and supervisor consoles for agent monitoring, recorded chats can be used for training purposes.


Customers rate their Instant Messaging experience positively.


OpsCentral has recently included one of the most popular cross-platform instant messaging service – WhatsApp into the system. Allowing Agents to service their customers via WhatsApp chat, increasing productivity and customer satisfaction.

Call or WhatsApp +65 6701 1888 for More Information