Drive Sales & Improved Services
OpsCentral IM allow the agents to engage customers in support inquiries and purchasing process. The integrated interface enables agents to respond to customers communication across multiple channels - IM, email, and call in one queue.
OpsCentral uses the same role-based analytic and reporting, supervisors enable to manage agent and work performance based on contact centre metrics. Real-time dashboard and supervisor consoles for agent monitoring, recorded chats can be used for training purposes.
Customers rate their Instant Messaging experience positively.
Improve Sales & Services
Using IM is the quick way for to find to the right person to handle urgent matter. The service team also can served the customers need immediately. This can improve conversion rates, speed up responses, and increase sales.
Every messages sent has implemented cutting-edge end to end encryption.
Save time and effort
The immediacy of interaction with the customers reduce the time of each query services.
Get insight to time customer spent waiting before chat is "answered" (SLA), chat time and handling time.
Skill-based and auto routing capabilities
Chat sessions are forwarded to Agents with appropriate preset skill-sets.
Customer-initiated chats handled by multiple agents simultaneously.