Inbound Call Centre

Deliver exceptional customer service using the sophisticated routing capability of the OpsCentral Inbound Cloud Call Centre software. Our next-generation systems route calls to the right agents at the right time and automatically screen pop the customer’s information on agents’ desktops for productivity. Customers can perform routine functions through intelligent IVR flow, freeing up agents to focus their attention on higher-value interactions. OpsCentral’s CTI screen pops give agents the information they require to personalize the customer’s experience, potentially turning routine service calls into revenue-generating opportunities.

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