The Ideal Contact Center Solution
Innovax Systems Cloud Contact Center includes both phone service and the software you need to track and manage incoming and outgoing interactions with customers and prospects — interactions that include calls, chats, emails, social media, and more. Innovax is 100% cloud-based, meaning that it is provided over the Internet as a monthly service so that you don't have to invest in costly infrastructure or equipment. All agents need to do to get started is connect to the Internet, login, and plug in a headset. The platform was designed from the ground up to provide all of the features of on-premise systems along with the inherent business benefits of Internet applications.
We supply the phone lines, software-based phones, reporting and recording capabilities, and software for the agent, supervisor, and administrator. We even provide omnichannel routing, which enables you to engage with your customers over the phone or through chat, email, or social media. In addition, we provide IVR, screen pop/CTI, and automated outbound dialers. With our solution, you can blend your operations — automatically switch agents between taking inbound calls and making outbound calls. We can even supply new 800 numbers and local caller ID numbers for outbound calling.
All you need to get started is a headset, an Internet connection, and a computer. Agents and supervisors can log in from anywhere. Our implementation managers will work with you every step of the way to ensure you get up and running quickly.
At Innovax, we focus on cloud contact center software; it's all we do. We know we have to win your business each and every month, and we are committed to making you successful.
100% in the Cloud
Cloud Contact Center is all we do. With 100% of our focus on providing a great cloud solution, we stand apart from the competition for our features, benefits, and service
All-Inclusive Contact Center
All the features of on-premise systems, plus some more. Get ACD routing, CTI screen pops, and self-service IVR for your inbound contact center and multiple smart dialers for your outbound contact center. Blend operations with ease.
Easy to Get Started
All you need to get started is a computer, an Internet connection, and a headset. Just log in to OCOD on the web and start communicating with your customers.
Speed & Scalability
By employing only proven, state-of-the-art solutions, OCOD data centers keep contact centers running smoothly and seamlessly with no interruptions.
OCOD data centers are designed to provide contact center solutions that are available when you need them, with sophisticated architecture that is fast, secure, and scalable.
Our Network Operations Center gives clients the knowledge and peace of mind that our team is always at the controls and monitoring the network.