How it Works

The Ideal Contact Center Solution

Innovax Systems Cloud Contact Center includes both phone service and the software you need to track and manage incoming and outgoing interactions with customers and prospects — interactions that include calls, chats, emails, social media, and more. Innovax is 100% cloud-based, meaning that it is provided over the Internet as a monthly service so that you don't have to invest in costly infrastructure or equipment. All agents need to do to get started is connect to the Internet, login, and plug in a headset. The platform was designed from the ground up to provide all of the features of on-premise systems along with the inherent business benefits of Internet applications.

We supply the phone lines, software-based phones, reporting and recording capabilities, and software for the agent, supervisor, and administrator. We even provide omnichannel routing, which enables you to engage with your customers over the phone or through chat, email, or social media. In addition, we provide IVR, screen pop/CTI, and automated outbound dialers. With our solution, you can blend your operations — automatically switch agents between taking inbound calls and making outbound calls. We can even supply new 800 numbers and local caller ID numbers for outbound calling.

All you need to get started is a headset, an Internet connection, and a computer. Agents and supervisors can log in from anywhere. Our implementation managers will work with you every step of the way to ensure you get up and running quickly.

At Innovax, we focus on cloud contact center software; it's all we do. We know we have to win your business each and every month, and we are committed to making you successful.

Call +65 6701 1888 for More Information