Email

Managing email from customers can be chaotic. OpsCentral brings an end to the disorganization and managing of multiple applications. The OpsCentral interface includes email along with other customer interaction channels, letting your agents move seamlessly between taking phone calls, responding to social posts, engaging in chats, and responding to emails.

For supervisors, OpsCentral includes a comprehensive suite of advanced dashboards and detailed historical reporting, enabling you to monitor real-time agent performance and track contact center adherence to critical KPIs and service-level agreements (SLAs).

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