Computer Telephony Integration (CTI)
Deploying our CTI solution with skills-based routing is one of the best ways to improve First Contact Resolution (FCR), one of the best predictors of customer loyalty.
Create Powerful Experiences
OpsCentral CTI queries your CRM, locates a match, and instantaneously populates that data onto the agent’s screen so that the customer’s needs are addressed timely.
Integrate with CRMs
Integrates with Salesforce, Oracle, and more so that screen pops appear as part of the CRM interface, eliminating the need to toggle between screens.