Instantly retrieve information about a customer from the CRM when they first initiate the chat session. Prioritize and tailor responses according to customer value, risk, and influence.
The Natural Language Processing engine mines the text of a chat message to identify business issues, sentiment, and value to organize and prioritize emails. Business rules then route emails to the best agent for the job.
Agents can live chat with customers across multiple touch-points including mobile applications, desktop websites, and mobile websites. Agents can even invite customers to a private live chat from another channel.