What Our Customers Say About Us

“OpsCentral-on-Demand has helped MyRepublic manage our daily customer service hotline operations effectively and efficiently. Customer insights and up-to-date hotline performance were readily accessible when we needed it.

Innovax Systems was also willing to understand our requirements and requests for changes, providing useful recommendations and suggestions for improvements. Overall, there was good support provided.”

Max Goh, Head of Operations | MyRepublic Limited
“A company with fully trained and dedicated technical team provides us not just the joy of modern and advanced solution but with the ability for customizations and designs that suit all our requirements to a tee.”
Andrew Leo, CEO | Connect Centre
“With OpsCentral-On-Demand, we have a reliable contact centre solution that significantly improved the quality of our customer experiences. We hope to further enhance the system by customization for our contact centre platform to grow together with Innovax.”
Peter Lim, Senior Manager of Quality Management | Yamato Transport
“OpsCentral-On-Demand is a useful management tool in determining call volume, staffing needs, agents’ status and real-time call centre summary.”
Sheena and Customer Service Team, Team Manager, Customer Service | Busy Bees
“OpsCentral-On-Demand provides a reliable, scaleable platform to Seraya Energy’s business and more importantly, it keeps the cost structure manageable!!”
Fee G Lee, Senior Fulfilment Manager | Seraya Energy
“We have used OpsCentral for the past 10 years in our Asia Pacific Contact Centre. We have won several awards with the help of OpsCentral. Innovax provides very good after sales support and service and we are very satisfied with them.”
Parry Anastakis, Head of Centers and Online APAC | Verizon Enterprise Solutions
“Innovax is able to consistently provide reliable and stable services, and are very responsive to our requirements.”
Charles Kong, Project Director | Acclivis

Some of Our Happy Customers

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Interesting Facts About Our Customers

72%

72% Inbound

52%

52% Seats are 24×7

68%

68% Tenants with 6+ seats

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OpsCentral-on-Demand currently handles 140000+ calls monthly