We have received positive feedback from our customers that the VoIP quality is excellent.
The quality of VoIP would highly depend on your company’s internet connection. Bandwidth, as well as its quality like jitter and delays, are the key components for voice quality.
It is recommended that you separate the voice and data networks in your premise.
For our Professional Plans, we will size up the appropriate bandwidth you need based on the number of seats you subscribe. We will provide the internet fibre connection (for voice only). You will need to have separate ethernet (RJ45) ports at each agent’s desk, 1 for the phone and 1 for your agent’s PC or laptop. Do note that you will still need your current internet connection as data (OpsCentral UI etc) still goes through it.