Cloud-based contact centre solution that includes complete call centre functionalities like IVR, voice logging, skill-based call routing, and many more. OCOD allows high scalability and minimum set-up time. An On Premise version is available.
OpsCentral Consists of:
Our full featured call management system with intelligent skill-based call routing functions, call recording, complete industrial standard reports, Interactive Voice Response (IVR) and many more.
Our intelligent e-mail management application (sold separately, on-premise solution only) that channels all inbound emails to the appropriate customer service representative (CSR) who can respond promptly and effectively.
OpsCentral provides 100% voice logging and quality monitoring.
Features & Benefits – at a Glance
- No capital investments
- No upgrade fees
- Lower startup & integration costs
- No server hardware or software to purchase, setup, maintain or upgrade
- Fast to start and scale later on
- No lengthy project and associated risks
Full and Complete Suite
- IVR, ACD, CTI, Screen Pop, Wrap Up
- Intelligent Call Routing – Skill, VIP, Data-driven
- 100% Call Recording
- Real Time Statistics
- Detailed & Summary Excel Reports
- Post-call IVR Survey
- Drag-and-drop IVR flow designer
- Completely Web Browser-based UI
Secure and Robust
- Hosted on secure, highly available, Tier-3 compliant datacenters
- Monitored 24x7x365
- In-country datacenters
- Multiple E1s & SIP trunks from different providers for resilience
- Redundant equipment, dual-powered
- Separation of databases per tenant