Instant Messaging

Drive Sales & Improved Services

OpsCentral IM allow the agents to engage customers in support inquiries and purchasing process. The integrated interface enables agents to respond to customers communication across multiple channels - IM, email, and call in one queue.


OpsCentral uses the same role-based analytic and reporting, supervisors enable to manage agent and work performance based on contact centre metrics. Real-time dashboard and supervisor consoles for agent monitoring, recorded chats can be used for training purposes.

82%

Customers rate their Instant Messaging experience positively.

WhatsApp

OpsCentral has recently included one of the most popular cross-platform instant messaging service – WhatsApp into the system. Allowing Agents to service their customers via WhatsApp chat, increasing productivity and customer satisfaction.

Call or WhatsApp +65 6701 1888 for More Information