In addition to helping CCAS on their social networking capabilities, Innovax Systems is developing an online portal for Awards 2011 judges to enter their scores from their mobile devices into a central depository whereby results can be computed and announced to the participants whilst at the same time ensuring reliability and confidentiality of the system.
“I have assessed the technology offerings of Innovax Systems and am confident of their capability to assist CCAS provide a wow experience in our customer interactions” said Peter Gossler, Executive Director of CCAS.
Innovax Systems is also offering its SMS portal, FlexiSMS to facilitate events reminders and surveys that will be conducted at the Awards gala dinner.
FlexiSMS is a powerful hosted SMS portal which empowers businesses to exploit the full potential of SMS to reach their target audience and for them to reach businesses quickly and intelligently.
Unlike most other providers, FlexiSMS is a two-way SMS platform. It not only allows businesses to broadcast SMS to target audiences, it empowers audiences to reach businesses for a variety of campaigns. With FlexiSMS, businesses can now route incoming SMS to various destinations, perform auto-response and conduct votings or surveys
Patrick Tan, President of Innovax Systems commented: “This sponsorship is but a small contribution from us to the betterment of CCAS towards serving the contact centre industry”.
The Contact Centre Association of Singapore (CCAS), founded in 1998, is a not for profit, educational organization that focuses on technologies, operational approaches for, and business issues of local and global contact centres. The CCAS offers seminars, round-tables, panel discussions, leading-edge showcases, social events, networking opportunities, and its annual Contact Centre Awards and Regional Contact Centre Industry Symposium.
About Innovax Systems
Founded in 1998, Innovax Systems provides premise and SaaS-based contact centre solutions and productivity software for the best customer interaction experience that an organization requires. Innovax Systems has offices and partners throughout Asia and has provided contact centre related consulting, development, implementation and operational services for MNC and SME customers in varied industries in the Asia-Pacific region