Innovax Systems is proud to announce the release of its next generation call centre suite OpsCentral®. Sporting a new look and feel, OpsCentral V3 blends in voice, email, fax and sms communications within the same browser-based framework. OpsCentral V3 comprises enhancements to existing features as well as powerful new features such as multiple skill-set profiles per agent and remote agent capabilities. OpsCentral V3 now also integrates with BlackBerry devices, allowing managers and supervisors to monitor the call centre real time as well as receive important alerts while on the move.