When it comes to digital marketing, email remains a powerful tool for businesses to connect with their audience. However, with the rise of omnichannel marketing, the […]
Customer engagement stands out as a critical factor in determining the success of any enterprise. In an era where consumers demand instant solutions and personalized interactions, […]
About the company Innovax developed the award winning OpsCentral suite and is a leading solution provider of innovative contact center solutions.Our OpsCentral suite combines advanced features […]
Social media has emerged as a powerful force shaping the way businesses interact with their customers. Concurrently, omnichannel messaging strategies have gained prominence as companies seek […]
The call centre industry has undergone significant transformations in recent years, particularly in the dynamic landscape of customer service. The integration of cutting-edge technologies has played […]
Innovax Systems is a leading provider of SaaS Contact Center Solutions, and Enterprise AI SaaS Solutions. Headquartered in Singapore, with branches in Malaysia and Taiwan, Innovax […]
As the popularity of messaging apps continues to skyrocket, it also increasingly influences people’s preferences when it comes to interacting with their favorite brands. Thus, it […]
The modern customer now holds high expectations for any business they engage with. Whether making a purchase or seeking assistance with a concern, most customers seek […]
The advent of ChatGPT and other generative AI (GenAI) models in recent years has had many businesses racing to apply the technology to their business, from […]